Unexpected shipping mishap refund from Agora Commodities & Introducing the Bitcoin Silver Specie Coin

Unexpected shipping mishap refund from Agora Commodities

Introducing the Bitcoin Silver Specie Coin

During the Sept 24 secret shopper test purchase, there was an error in the shopping cart that increased the shipping charge when paying in bitcoin.

The screenshots and detailed analysis of this transaction are posted here.

My policy is to be quite un-aggressive with emails to these gold-for-bitcoin dealers, in order to simulate the behavior of the average customer. Only after an extended period, when it is obvious something went wrong with the transaction, would I send follow up emails.

No one should have to send even one email to receive a normal purchase.

And so, since the coin I purchased from Agora Commodities had arrived (delivered within 3 days) I hadn’t sent any email. The extra shipping charge error was something I presumed would be fixed by the owner, and I would simply document it.

Dec 30 email from Joseph at Agora Commodities

I received this email unexpectedly, which is published by permission.

Hey ********,

Great site! Its a pretty good service you are doing for the community.

As far as your shipping charge though I apologize. Bitcoin shipping had
to be flat rate and the BTC value went up so much in that time that the
price was no longer valid. What I did for customers that experienced
this was to send out an extra silver ounce to cover the difference.

Can I do the same for you?

—
Joseph Castillo
President/CEO

My reply to Joseph to accept his offer

I replied.

Hi Joseph,

Your offer is very generous. I’ll be happy to accept an extra silver ounce
to make up for the extra shipping charge.

I would be delighted with a Philharmonic, Silver Eagle, or miscellaneous, in
that order!

Please send it to:

******** ********
***** ***** ***** *****
**************, FL *****

Best regards,

******** ********
BuyGoldWithBitcoin.com

P.S. Joseph, your email has a confidentiality statement. Could you grant
permission for me to publish this email as part of that review?

Jan 08 reply from Joseph, he is shipping the extra coin

A few days later, Joseph got back to me.

Hey ********,

Sorry for the late reply. You may publish our correspondence regarding
your order.

I am sending you the Bitcoin Specie. Please tell me what you think.

2308218000000********

Going out tomorrow!

-Joseph

USPS tracking for the extra silver coin

Three days later, the new coin was in my hand. Here’s the USPS Tracking page.

This is a quick scan of the coin. It’s an interesting item, for which I have mixed feelings. Because I personally like the coin, it would be a bit more difficult to part with it, should I decide to liquidate some silver! It’s now one of my favorites.

[Click to enlarge for detail on coin]
Bitcoin Silver Specie coin

As a reminder, here is how the original purchase went. The original coin, already delivered, was an American Silver Eagle Coin.

See how Agora Commodities compares to the competition.

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